Privacy Policy for "Hello Parent"
Last Updated:17 October 2023

This Privacy Policy ("Policy") is designed to help you understand how "Hello Parent," developed and managed by Hashtag Software Solutions, collects, uses, and safeguards your information when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring the responsible use of your data.

1. Information We Collect
1.1. User-Provided Information: We may collect the following personal information when you use the App:
Your mobile number and password for authentication.
Profile information shared by the school.
1.2. Messages and Study Materials: We collect and deliver messages and study materials from the school, which may include text, images, and other media.
1.3. Gallery Images: We may display images and media shared by the school in the App's gallery.
1.4. Class Notes: You have the option to upload class notes as images, which will be stored and shared according to your preferences.
1.5. Answers to Classwork: Users have the option to submit their answers to classwork in image format. These images are collected for assessment and feedback.
1.6. Online Classes: We use a third-party SDK to facilitate online classes. Please refer to the terms and privacy policy of the third-party SDK for their data handling practices.

2. How We Use Your Information
2.1. Authentication: We use your mobile number and password to verify your identity and provide access to your account.
2.2. Communication: We use your information to send you messages, study materials, and notifications from the school.
2.3. Profile Display: We display the profile information shared by the school to personalize your experience within the App.
2.4. Class Notes: Class notes uploaded by you are stored and shared as per your preferences. They may be visible to authorized users, such as teachers and other parents.
2.5. Answers to Classwork: Images submitted as answers to classwork are collected for assessment, feedback, and educational purposes.

3. Data Sharing
3.1. Third-Party SDK for Online Classes: We use a third-party SDK to facilitate online classes. Please review the terms and privacy policy of the third-party SDK for information about their data handling practices.
3.2. No Sale of User Data: We do not sell your data to third parties.

4. Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or alteration. However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Updates
5.1. Updates to this Policy: We may update this Policy to reflect changes in our practices and the App's features. You will be notified of any significant updates.

6. Consent
By using the App, you consent to the collection, use, and disclosure of your data as described in this Policy.


7. Data Retention
7.1. Images: We retain images submitted as answers to classwork for the duration necessary to assess and provide feedback. These images may be retained for educational and administrative purposes.

8. Children's Privacy
8.1. Compliance with COPPA: "Hello Parent" is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request the removal of this information.

9. Your Choices
9.1. Managing Your Profile: You can access and update your profile information through the App.
9.2. Opt-Out: You can opt-out of receiving certain communications from the App by adjusting your notification preferences in your phone.

10. Accessing Your Data
10.1. Requesting Your Data: If you would like to access or request a copy of your data that we have collected, please contact us through your institution.

11. Changes to the Privacy Policy
11.1. Notification: We may update this Privacy Policy to reflect changes in our practices and legal requirements. We will notify you of significant updates through the App or other means.

12. Governing Law
12.1. Jurisdiction: This Privacy Policy is governed by and construed in accordance with the laws of India

13. Contact Information
13.1. Contact Us: If you have questions, concerns, or requests regarding your data or this Policy, please contact us at

hello
Thrissur
Thrissur, Kerala 680589
India
info@hashtagss.in